Returns & Refunds
The short version: Our products are supplements, so we can't take back used products or accept returns because you changed your mind. If your order arrives damaged, leaking, tampered with, wrong, or with a quality problem, tell us within 48 hours of delivery. We'll make it right, and we'll cover the return shipping.
What we accept
You can request a return if:
- A product arrives damaged, leaking, or tampered with.
- You received the wrong product or the wrong quantity.
- You open a product and find a quality problem or manufacturing defect.
You must report the problem within 48 hours of delivery. This applies to opened products too.
What we can't accept
- Issues reported more than 48 hours after delivery.
- Opened or used products, unless there is a quality problem or manufacturing defect.
- Returns because you changed your mind or no longer need the product.
- Items sent back without our approval.
How to request a return
- Email us within 48 hours of delivery at care@ithrive.shop. Include your order number, your proof of purchase, and photos or video of the problem.
- We review it. Our team checks every request and replies with next steps.
- Send it back at no cost. If we approve your return, we'll email you a prepaid return label and instructions. We cover return shipping for damaged, wrong, and defective products.
- Get it resolved. Once we receive the product, we'll resolve it as explained below.
Tip: Record a video while you open your package. If anything is damaged or wrong, that video is the clearest proof and makes your claim much faster to resolve.
How approved returns are resolved
1. Replacement. Our first step is always to send you a fresh product.
2. Store voucher. If we can't send a replacement, we'll give you a store voucher for the value of the affected product. You can use it on any future purchase at ithrive.shop, and it never expires.
3. Refund to your original payment method. If the damage or defect was caused in transit, by us, or by our manufacturer, you can choose a refund to your original payment method instead of a voucher.
Other refunds
- Out-of-stock products: you can choose a store voucher or a refund to your original payment method.
- Duplicate charges: if you were charged twice for the same order, we refund the extra charge to your original payment method.
Cash on Delivery (COD) orders
A COD order has no online payment to reverse, so we refund COD orders with a store voucher by default. If you'd prefer a refund to your bank account, email care@ithrive.shop with your order number. We'll arrange a bank transfer for any eligible return or refund.
When we can't issue a refund
- The returned product was damaged or tampered with after delivery.
- The shipping address entered at checkout was incorrect.
- The product has been partly used, unless there is a quality problem or manufacturing defect.
Refund timeline
Approved refunds are processed within 3-7 working days.
Questions?
Email care@ithrive.shop or call +91 8956942035. We reply within 24 hours on business days and within 48 hours on non-business days.